Refund and Return Policy

At Zylan Scents, we want every customer to feel confident when shopping with us. Since perfumes are personal care products, returns and exchanges are handled carefully to protect product quality, hygiene, and customer safety.

Returns

We only accept returns if the product is unused, unopened, and in its original packaging.

To be eligible for a return, the perfume bottle, box, seal, and packaging must be in the same condition as received. Products that have been opened, sprayed, used, damaged, or tampered with cannot be returned.

A return request must be made within 7 days of receiving your order.

Non Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

Opened perfume bottles
Used or sprayed perfumes
Products without original packaging
Damaged products after delivery due to customer handling
Sale items or promotional items unless they arrive damaged or incorrect

Damaged or Incorrect Products

If you receive a damaged product or the wrong item, please contact us within 24 hours of delivery.

Please share:

Order number
Clear photos of the product
Clear photos of the packaging
A short explanation of the issue

After reviewing the case, we will offer a suitable solution, which may include replacement, exchange, or refund depending on the situation.

Exchanges

Exchanges are only available if the product is unopened, unused, and approved by our team.

If the item is eligible, the customer may request an exchange within 7 days of delivery. Delivery charges for exchange may apply unless the issue was caused by our side.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where possible. For cash on delivery orders, refund details will be confirmed with the customer directly.

Refund processing time may vary depending on the payment provider or bank.

Delivery Charges

Delivery charges are non refundable unless the return is due to a mistake from our side, such as sending the wrong product or a damaged item.

For customer requested returns or exchanges, return delivery charges will be the customer’s responsibility.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In that case, the customer may request a return after receiving the order, subject to our return conditions.

Contact Us

For return, exchange, or refund requests, please contact us at:

zylanscents@gmail.com.

Please include your order number so our team can assist you faster.